PRIVACY POLICY
Last updated as on 18 July 2025.
This document is an electronic record in terms of the Information Technology Act, 2000
and rules thereunder as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not require any physical or
digital signatures.
Reliable Reviews (“we”, “us” or “our”, or “Reliable Reviews” as applicable), is an online platform which allows
businesses and service providers to share reviews about their customers (collectively
the “Review”). We also manage and operate the website under the domain
name reliablereviews.in and any other linked pages, features, content, mobile
applications, or any other services Reliable Reviews may offer from time to time in
connection therewith (collectively the “Platform”).
This Privacy Policy, as amended from time to time (“Privacy Policy”),
is applicable to Users and provides the manner in which your data is collected and used
by Reliable Reviews. This Privacy Policy along with the terms and conditions (“Terms & Conditions”) govern your association with us (including the use of the Platform) based on the
Information (as defined hereunder) provided by you to us. We
are dedicated to protecting and respecting the individual’s legal rights of privacy and
data protection while collecting, storing, using, and transmitting the Information (as defined hereunder).
All Users of the Platform are advised to read and understand our Privacy Policy and
Terms carefully before registering, accessing, or using the Platform.
Either by browsing and/or accessing the Platform (as a visitor or a customer) or by
reaching out to us in any offline modes, you (hereinafter referred to as “you”, “your” or “User” as applicable) on your behalf and on behalf of any companions
accompanying, expressly and voluntarily agree that You have understood that Reliable Reviews
will collect and use your Information and you agree to be bound by the terms of this Privacy
Policy and consent to our collection, storage, use and disclosure of the Information provided
by you to Reliable Reviews in accordance with the terms of this Privacy Policy. It is hereby
expressly clarified that you shall be deemed to have accepted the terms set out herein assuming
full responsibility on behalf of all companions accompanying or participating along with
you and all such companions indicate their assent to the terms herein as ‘you,’ ‘your’, or
‘User.’
In the event of any inconsistency between the Terms and this Privacy Policy, the Privacy
Policy will supersede solely in respect of the content contained herein and not in
respect of any other clause, term or provision contained in the Terms.
This document, when published on the Platform, will be an electronic record in terms of
applicable laws including The Digital Personal Data Protection Act, 2023 (when notified)
including any amendments and their congruent rules (“Act”), any other
laws as may be applicable to the jurisdiction in which the services are being
provided/availed and the amended provisions pertaining to electronic records in various
statutes. This electronic record is generated by a computer system and does not require
any physical or digital signatures. In relation to the users who are based in the
European Union (“EU”), Reliable Reviews complies with the General Data
Protection Regulation (EU) 2016/679 (hereinafter the “GDPR”). We have
therefore established and created this Privacy Policy to inform you about the type of
the Information we collect from you, how we use it and your rights with respect to such
Information.
1. INFORMATION WHICH MAY BE COLLECTED
With your consent or to fulfil the contract for the purposes agreed with you or if there
is another legal basis in accordance with the applicable laws, Reliable Reviews may
collect, process, and use the following information (“Information”):
1.1. Personal Information
a. Personally identifiable information which shall include all information
that can be linked to a specific individual or to identify any
individual, including the following (“Personal Information”)
i) First name and last name (including name of the entity and/or its
representative);
ii) Mandatory data such as name and email address;
iii) Alternate email address;
iv) Demographic profile (like your age, gender, occupation, nationality,
resident city, and country etc.); and
v) Any other information as may be required to be provided under the Terms.
Please note that the above list is not an exhaustive list and is only an
illustrative list and is without prejudice to our right to seek further
Personal Information as may be required for the provision of the services to
you and to ensure compliance with any applicable laws.
b. Any Personal Information provided by you will not be considered sensitive if
it is freely available and/or accessible in public domain. Any comments,
messages, blogs, etc., posted or communicated by you on the public comments
sections of any platform, being published, is not considered Personal
Information per this Privacy Policy.
c. We will not be responsible for the accuracy or filtration of any of the
content posted by any User. However, we will be entitled to remove any
content posted by any User on our Platform which we, in our sole discretion
consider offensive, discriminatory, racist, defamatory, or inappropriate in
nature.
d. While browsing our Platform and/or having discussion with us, you are not
required to provide any Personal Information unless and until you choose to
avail any of our services or sign up for any services available on the
Platform.
e. We may collect information you voluntarily submit when writing or submitting
reviews on the Platform. This includes review text, ratings, and any
additional profile details you choose to provide, such as professional
background, interests, or qualifications.
1.2. Non-Personal Information
a. When you visit the Platform or propose to avail our services, we may collect
certain non-personal Information such as your Internet Protocol (“IP”) address, operating system, browser type, internet service provider,
information about the pages on the Platform you visit/access, the links you
click on the Platform, the number of times you access the page, MAC address,
SSIDs or other device identifiers or persistent identifiers, online user ID,
encrypted password, device characteristics (such as browser information),
web server logs, application logs, browsing data, viewing data, website and
app usage, cookies, web beacons, clear gifs and pixel tags and any such
browsing or other information. This type of information does not identify
you personally.
b. We may also collect information about the services that you use and how you
use them, including log-in information and location information, when you
use any of the services.
1.3. Automatic Information: To improve the responsiveness of the Platform for you, we automatically collect
certain information when you visit, use, or navigate through the Platform to
understand your individual interests for analytics and marketing. These server
logs may include information such as your web request, internet protocol
address, browser type, browser language, the date and time of your request that
may uniquely identify your browser. 1.4. Mobile phone: When you use the Platform through your mobile phone, we may receive information
about your location and your mobile device, including a unique identifier number
for your device. We may use this information to provide you with suggestions in
respect of services if required. We may automatically collect device information
(such as your mobile device ID, model, and manufacturer), operating system,
version information, and IP address. 1.5. User communications: When you send e-mails or other physical or online communications to us, we may
retain those communications in order to process your inquiries, respond to your
requests and improve our services provided. To the extent permitted by law, we
may record and monitor your communications with us and/or your communications
with other Users of the Platform to ensure compliance with our legal and
regulatory obligations and our internal policies. This may include
communications through telephone, by email, via the contact form, via a link
contained in an email sent by us or via some other electronic message offered to
you, via the chat function, web care, surveys or (panel) surveys, the (mobile)
website, if you sign up for newsletters or via social media. 1.5. Collection of anonymized data: We may also collect and/or generate anonymized and aggregated information from
your use of the Platform. The anonymized or aggregated information is not
personal data since we are not able to re-identify you using any means available
to us from that anonymized or aggregated information. The anonymized and
aggregated information is used for a variety of functions, including to help us
identify and remediate any bugs, and to improve the performance of Our Platform.
We may share this information with third parties for Our or their purposes in an
anonymized or aggregated form that is designed to prevent anyone from
identifying you. 1.7. Information on behalf of minor children:
a. The Platform and its contents are not targeted to minors (those under the
age of 18 (eighteen) years or such age of majority as may be applicable
under the laws of the Users’ local jurisdiction and be legally permitted to
use the Platform by the laws of your home country). However, Reliable
Reviews has no way of distinguishing the age of individuals who can access
our Platform. Any information that you provide, as the legal guardian of the
minor child, while using the Platform on behalf of your minor child will be
treated as Personal Information, unless otherwise provided herein.
b. If you have reason to believe that a minor child has provided Personal
Information to us through the usage of our Platform, please contact us at support@reliablereviews.in and we will endeavour to delete that information and terminate the minor’s
account from our databases.
1.8. Push Notifications: We may request to send you push notifications regarding your account. If you
wish to opt out from receiving these types of communications, you may turn them
off in your device’s settings. 2. HOW INFORMATION IS COLLECTED
Reliable Reviews will collect personally identifiable information about you only as part
of a voluntary registration process, on-line survey or any combination thereof. The
Platform may contain links to other websites. Reliable Reviews is not responsible for
the privacy practices of such websites which it does not own, manage or control. The
Platform and third-party vendors, including Google, use first-party cookies (such as the
Google Analytics cookie) and third-party cookies together to inform, optimize, and serve
ads based on someone’s past visits to the Platform.
3. HOW INFORMATION IS PROCESSED
3.1 Reliable Reviews will process your Information with fairness, transparency, and
confidentiality in one of the following manners, in accordance with this Privacy
Policy and as permitted by applicable laws, which shall depend on the purpose for
which you have interacted with us: a. Fair use of your Personal Information to provide personalized features to you
and to provide for promotional offers to you, either through the Platform and/or
other channels;
b. Providing the Information to our business associates and partners to get in
touch with you when necessary to provide the services;
c. Preserving transaction history as governed by applicable law or internal policy;
d. Using your contact details internally for customer engagement activities,
including product improvement, participation in surveys, promotional
communication (such as contest notifications), or user feedback;
e. Verifying users to maintain the authenticity of contributors and to allow them
to post reviews;
f. Moderating content to ensure the integrity of reviews and compliance with
content guidelines;
g. Providing you with the services you have requested, including user support and
technical assistance;
h. Providing various promotional and advertising materials to you via display
advertisements through third party websites.
i. Creating additional features on the Platform, creating appropriate merchandising
or creating new products and services and conducting marketing research and
statistical analysis of customer behaviour and transactions;
j. To improve our services;
l. To protect the security or integrity of the Platform, our business, services and
Users;
m. Preventing, detecting, investigating, and taking action against crimes
(including but not limited to fraud and other financial crimes), any other
illegal activities, suspected fraud, or violations of Terms in any jurisdiction;
n. For identity verification, government sanctions screening and due diligence
checks;
o. To publish any testimonials or reviews that you may have provided to us either
on the Platform or otherwise; and
p. Conducting surveys, collecting feedback about our services and to contact you
about your use of our services.
3.2. We may process Information based on your consent, for performance of a contract/
agreement with you, compliance with a legal obligation, to protect vital interests
of Users or another natural persons, public interest and other legitimate
interests. In case of any change in processing the Information of the User, the User
shall be duly notified at least 5 (Five) days before the change in processing the
Information. The notice shall be provided in English and shall be sent through email
to the registered email address of the User. 3.3. To the extent permissible under the applicable law, we may use and disclose any
non-personal data (data which does not contain any information that can be used to
identify natural person) for any purpose, any non-personal data. However, in the
event we combine any non-personal data with Personal Data, then we will only use and
disclose such combined information for the purposes described above while it is so
combined. In case of any change in processing the Personal Information of the User,
the User shall be duly notified at least 5 (Five) days before the change in
processing the Personal Information. The notice shall be provided in English and
shall be sent through email to the registered email address of the User. 4. SHARING OF INFORMATION WITH THIRD PARTIES
4.1. Reliable Reviews will not use your Personal Information for any purpose other than
to complete a transaction with you. We do not rent, sell, or share your Personal
Information and will not disclose any of your personally identifiable information to
third parties, save for and except in furtherance to provision of services. 4.2. In cases where we have your permission to provide services requested by you, and
such information is necessary to provide these services, the information may be
shared with Reliable Reviews’ business associates and/or partners. 4.3. Reliable Reviews may share consumer information on an aggregate with its partners or
third parties where it deems necessary, as listed above. For instance, User
transaction data and User demographic and location data may be provided to partners
of Reliable Reviews for the purpose of creating additional features on the Platform,
creating new products and services and conducting marketing research and statistical
analysis of customer behavior and transactions. 4.4. Reliable Reviews may share the information with service providers for analytical and
research purposes such as auditing, data analysis and research to improve our
services and customer communication. Use of any of your Information by third parties
is governed by the privacy policy of such third parties and we shall not be
responsible or liable for the same. 4.5. Additionally, in the event of audit, reorganization, merger, sale, joint venture,
assignment, transfer or other disposition of all or any portion of our business,
assets, or stock (including in connection with any bankruptcy or similar
proceedings), we may share/transfer/assign the Information we have collected to the
relevant third party, after prior notification of the same to the User. 4.6. Under certain circumstances, Reliable Reviews may disclose your Personal Information
if and as required by law or in response to valid requests by public authorities
(e.g., a court or a government agency). 4.7. User data may be stored on secure servers located in India or other jurisdictions,
depending on operational needs. 4.8. We implement industry-standard security measures, including encryption, access
control, and routine audits, to protect your data from unauthorized access, loss,
misuse, or alteration. 4.9. While we strive to ensure the highest level of data security, no online platform can
guarantee 100% security. Users acknowledge and accept the inherent risks associated
with data transmission and storage over the internet. 5. RETENTION OF PERSONAL INFORMATION
5.1. Reliable Reviews will retain your Personal Information only for as long as is
necessary for the purposes set out in this Privacy Policy. We retain user data for
as long as necessary to fulfill platform functionality, legal, or compliance
requirements (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes, and enforce our legal agreements and policies. 5.2. Reliable Reviews will also retain usage Information for internal analysis purposes.
Usage Information is generally retained for a shorter period of time, except when
this data is used to strengthen the security or to improve the functionality of our
service, or we are legally obligated to retain this data for longer time periods.
Reviews and other user-generated content may remain publicly visible on the Platform
even after a user deletes their account, unless a specific request for removal is
made and is not restricted by applicable laws. 6. TRANSFER OF PERSONAL INFORMATION
6.1. Your information, including Personal Information, may be processed at our operating
offices and in any other place where the parties involved in the processing are
located. It means that this Information may be transferred to and maintained on
computers located outside your state, province, country, or other governmental
jurisdiction where the data protection laws may differ from those from your
jurisdiction. 6.2. Your consent to this Privacy Policy, followed by your submission of your
Information, represents your agreement to such transfer. 6.3. Reliable Reviews will take all steps reasonably necessary to ensure that your data
is treated securely and in accordance with this Privacy Policy and no transfer of
your Personal Information will take place to an organization or a country unless
there are adequate controls in place including the security of your data and other
personal information. 6.4. If Reliable Reviews transfers your Personal Information, we will provide you a
notice before your Personal Information is transferred and becomes subject to a
different privacy policy. 7. RIGHTS AVAILABLE TO USERS
7.1. To protect against loss, misuse, and alteration of the Information under its
control, Reliable Reviews has in place appropriate physical, electronic, and
managerial procedures. 7.2. For example, our servers are accessible only by authorized personnel and your
information is shared with employees and authorized personnel on a need-to-know
basis to complete the transaction and to provide the services requested by you.
Although Reliable Reviews will endeavour to safeguard the confidentiality of your
Personal Information, transmissions made cannot be made secure. You agree that
Reliable Reviews will have no liability for disclosure of your information due to
errors in transmission or unauthorized acts of third parties. 7.3. We shall not use the User’s Information in any manner apart from the terms mentioned
in the Terms and this Privacy Policy. 7.4. You can at any time withdraw your consent for collection and use of your Personal
Information in writing to Us, but you may not be eligible to visit our Platform or
make avail the services we offer if you do so. It is also hereby clarified that your
decision to withdraw your consent will not affect the processing of Personal
Information based on your previous consent. 7.5. You may be asked to provide information anytime you access or browse the Platform or
avail the services, not only during the first time. 7.6. Users have rights when it comes to how their Personal Information is handled. These
rights may vary depending on applicable laws, but may include the right to: a. review the Personal Information and non-personal Information Reliable
Reviews maintains about the User;
b. know whom Reliable Reviews has shared the Personal Information with;
c. access, review, correct or amend the Personal Information;
d. request deletion of the Personal Information;
e. not be subject to decisions or evaluations that are based solely on
automated processing of Personal Information;
f. request deletion / erasure of any Information provided by the User;
g. data transportability;
h. withdraw the consent given to the terms of the Privacy Policy; and
i. complain to a relevant authority about our collection and use of your
Personal Information.
j. Opt out of certain data collection technologies (e.g., cookies or tracking
tools) by adjusting browser settings.
7.7. You may exercise your rights of accessing, updating, and rectifying of documents, or
revocation of consent by contacting us via e-mail at support@reliablereviews.in. Please note that we may ask you to verify your identity before responding to such
requests. If you make a request, we will try our best to respond to you and address
the issue as soon as possible. 8. PERSONAL SENSITIVE INFORMATION REQUIRED
8.1. Personal sensitive information including financial information such as bank account,
credit card or debit card details and other payment gateway details may be required
for payment processing for the services availed by you. 8.2. We may request an elaborate detail related to the Personal Information provided by
you for us to provide our services, create an account and/or give you access to your
registered account on the Platform. 9. SECURITY OF INFORMATION AND DISCLAIMERS
9.1. Although we take measures to protect your sensitive information and Personal
Information that is not open to the public, you understand and acknowledge that
there is no such thing as complete security. There are certain reasonable breaches
beyond our control like computer hacking, unauthorized access to computer data, and
breaches of security and encryption. 9.2. We may keep records of all communications including documents, voice calls, digital
messages and emails received from you, for the purpose of administrative services
and may share the same with third parties when required by law or when required to
provide the services to the User. 9.3. All financial information collected from you by third party payment gateway
providers will be used only for billing and payment processes. The payment gateway
is secured and encrypted, and authentication will be made by you in the payment
gateway. We shall have no role to play, and we shall bear no liability in relation
to it. We shall also not be able to resolve any dispute or disagreement between you
and such third-party payment service providers. 9.4. Sensitive details like credit/debit card and net banking information are primarily
collected by third party payment gateways and banks and not by us. However, to the
extent such information is stored on our Platform, it remains unshared and safe. 9.5. We may, with your consent, publish your testimonials and reviews given by you in
relation to the services received from us. You agree that we may edit the
testimonials or reviews provided by you and republish the edited version. If you
have any concern with the edited testimonial or reviews, you can contact through
email to support@reliablereviews.in. 9.6. We shall be entitled to retain your Information for our record for as long as needed
or permitted in light of the purpose(s) for which it was obtained and consistent
with applicable law and such Information shall be used by us only in consonance with
this Privacy Policy. 10. LINKS TO THIRD PARTY SITES
10.1. The Platform may include links to third party applications/websites. Such
third-party sites are governed by their respective privacy policies, which are
beyond our control. Once you leave our Platform, use of any information you provide
is governed by the privacy policy of the operator of the third-party site you are
visiting. That policy may differ from ours. 10.2. We strongly advise you to review the privacy policy of every site you visit. If you
cannot find the privacy policy of any of these third-party sites, you should contact
the relevant third-party site directly for more information. 10.3. We do not provide any Personal Information or personally identifiable information to
third party websites/advertisers/ad-servers without your consent. 11. POLICY UPDATES
11.1. Reliable Reviews reserves the right to change or update this Privacy Policy at any
time without any prior notice or information. Such changes shall be effective
immediately upon posting to the Platform. We strongly encourage you to go through
the Privacy Policy whenever you visit the Platform and you avail our services, to
understand how we use the Information provided. 11.2. In the event of material changes, including any change in the manner of processing
your Personal Information, Users will be notified at least 5 (five) days in advance
via email to their registered email address. The notice will be provided in English
and will allow Users the option to withdraw their consent to the updated terms if
they do not agree with the changes. 11.3. Continued use of the Platform after any updates indicates your acceptance of the
revised Privacy Policy. 12. GRIEVANCE REDRESSAL
12.2. If there are any questions regarding this Privacy Policy, please write to the Data
Protection Officer ("DPO”) named below. 12.3. Any complaints, or concerns with regards to content and or comment or breach of this
Privacy Policy shall be immediately informed to the designated Grievance Officer as
mentioned below, via e-mail. 12.4. The Grievance Officer shall acknowledge the complaint within a reasonable time and
redress the complaints. Details of the DPO:
Name: Pavan Kumar
Designation: Product Manager
Email: support@reliablereviews.in
13. GRIEVANCE REDRESSAL
13.1. Any kind of dispute arising out of this Privacy Policy, the Platform and the
Information provided by the User shall be governed by and construed in accordance
with The Information Technology Act, 2000. 13.2. The courts of Bengaluru shall have exclusive supervisory jurisdiction on the matters
arising from and in connection with this Privacy Policy.